Terms and Conditions

This agreement (the "Agreement") is entered into by and between you and Hotpoint Appliances Ltd ("Hotpoint") regarding your use of hotpoint.co.ke website (“Website”). By using the Website, you are entering into this Agreement with Hotpoint and indicating that you agree to be bound by these terms and conditions. If you do not agree with these terms and conditions, please do not use the Website. Hotpoint reserves the right to alter the terms and conditions as it pleases and without prior notice.

1. Definitions

  • Customer is the person or party who purchases the Products from the Seller
  • Seller is Hotpoint Appliances Ltd
  • Hotpoint is Hotpoint Appliances Ltd
  • Website is the hotpoint.co.ke website
  • Visitor is the person or party who visits the website

2. Use of customer information

All information that a Customer provides for the purpose of processing an order shall be treated confidentially. We shall not share Customer information with any unauthorized persons. We may share Customer information with our business partners who assist in delivery or any other service that is pertinent to the processing of the Customer’s order.

3. Content on the website

Hotpoint endeavors to ensure that the information presented on the Website is as accurate as possible. Hotpoint takes no liability to any Visitor for incorrect, unlawful or unreliable information presented on the Website.

4. Trademarks

All the information including and not limited to trademarks, names, logos, images and text displayed on the Website is the property of Hotpoint. Nothing including and not limited to the above mentioned items contained on the Website should be copied, reproduced or manipulated without the prior written permission of the Hotpoint.

5. External links

External links provided to the Customer on the Website are beyond the control of Hotpoint. We therefore take no responsibility for any outcome resulting from access to it.

6. Order process

Any order placed by the Customer is subject to final acceptance by the Seller. Once the Seller receives an order from the Customer they may send an order acknowledgement message with the details of the products in the order. An acknowledgement message does not count as an order confirmation. An order will be confirmed once the Seller receives confirmation of payment. For any rejected or unfulfilled order the Customer will receive full refund for amount paid for the order.

7. Description and pricing

The description of the products is displayed on the Website at the time the Customer places an order with samples, drawings, descriptive matter, specifications and advertising for the sole purpose of giving an approximate idea of the products described.

Every effort is made by the Seller to ensure that prices shown on the Website are accurate. If an error is found, the Seller will inform the Customer as soon as possible and offer the option of reconfirming the order at the correct price, or cancelling the order.

All prices are shown in KES (Kenyan Shillings) and unless expressly stated otherwise, include Tax (where applicable) at the applicable current rates, but does not include delivery charges.

8. Product warranties

All products are covered by warranties against manufacturing faults and defects. These Warranties are also offered by all Hotpoint authorized dealers. Hotpoint provides service and spares for products under warranty as well as for those that have past the date of warranty. Hotpoint offers 2 years warranty on Samsung Health Medical Equipment (HME), System Air Conditioner (SAC), Hotel TV (HTV), Large Format Display (LFD), Hand Held Products (HHP) and Printers (MFP, LBP, A3) and all other Samsung Products not covered under 2 years warranty. We offer a 2 year warranty on all LG products. It also offers one year warranty for all its other brands excluding some Hotpoint commercial products which have 6 months warranty. All warranties are subject to warranty terms and conditions.

9. Delivery

Delivery of the Products shall be made as specified by the Customer. They can be delivered to the Customer’s address or the Customer can pick them up from our premises at Sarit Centre or in Mombasa (Nakumatt Likoni).

The Customer acknowledges that it may be required by the Seller to provide proof of address and identification prior to delivery being made.

Any dates specified by the Seller for delivery of the Products are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.

Delivery costs are not included in the prices quoted on the Website. When placing an order in the Website, the Customer is provided with the option to determine the terms of delivery.

10. Payment

Payment for the Products by the Customer is to be made using the secure method provided on the Website provided by a third party entity. The information passed on the Website is securely passed over an encrypted connection to ensure safety of Customer information. The SSL certificate is provided by a licensed Certification Authority.

11. Warranties and disclaimers

Hotpoint makes no warranties, representations, statements or guarantees in any form regarding the Website and it use. Hotpoint shall not be responsible for and disclaims any liability for any loss, liability, damage (direct, indirect or consequential), injury or expense that may occur as a result of your access and/or use of the Website and any information contained on the Website.

By accessing and using our Website you waive any and all claims you may have against Hotpoint in respect to the above mentioned.