Delivery and installation

Hotpoint Free delivery trucks

1. Delivery to Nairobi and Mombasa within 1-3 days, up to 5 days for upcountry

Delivery to your convenience

We deliver to nearly all regions within Kenya 6 days a week - Monday to Saturday 9.30am to 5.30pm. 

Delivery time within Nairobi and Mombasa is 1 - 3 days, regions outside of this may take up to 5 days.

If your delivery has not arrived by 6pm on the due delivery date, please contact us by email or telephone. 

2. Free installation and setup in Nairobi and Mombasa

We can deliver and install your new Appliance.

We install:

  • TVs
  • Freestanding Dishwashers
  • Washing Machines
  • Cookers.
  • Fridges

Please note if you would like this service, we will contact you to confirm the delivery and installation date.

Free Installation doesn't apply for Air Conditioning products.

For mounting Non Hotpoint & Samsung products there is a Kshs. 5,000.00 installation & setup fee.

Pre installation requirement for:

TVs

  • Wall brackets

    (You can purchase wall brackets from us)

Washer/dryer

  • 30 amp volt switcher
  • 30 amp plug and socket
  • Washing machine tap
  • Water pressure between 50-800 Kpa
  • Power point in installation location

Washer

  • 13 amp volt switcher
  • Washing machine tap
  • Water pressure between 50-800 Kpa
  • Power point in installation location

Side by side fridges with plumbing

  • Water pressure between 138 Kpa-862 Kpa
  • Water source behind fridge location for plumbing

3. Unpacking your goods in the room of your choice

We use two-man delivery teams to ensure that your goods arrive safely in one piece.

As part of the high quality service our drivers will deliver your new appliance to the room of your choice, unpack it, allow you time to check for any damage before asking you to sign for the goods and then take all the packaging away with them.

All items should be inspected upon delivery and damaged goods should be refused. If you notice damage after goods are delivered you must be report this to us IMMEDIATELY.

4. After-sales service

At Hotpoint Appliances Ltd we operate a fair and open after-sales service. We firmly believe that setting out our terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here.

Over 99% of our orders are handled perfectly – goods are delivered on time and work without fault. However from time to time things do go wrong. Parcels can get misrouted by the couriers, traffic can prevent deliveries arriving on time, manufacturer’s specifications can be inaccurate and items can develop a fault. The real test of an online retailer is not just the availability of good value products, but how well they deal with after sales problems. At Hotpoint Appliances Ltd we aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service. For more information go to our Customer Service

5. Damaged/missing/wrong items

Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However items can get knocked about in transit and whilst often it is only the packaging that is damaged, the products themselves are occasionally damaged. Items also occasionally get misrouted or lost in transit.

If damage is noticed at point of delivery the order can be refused and returned with the driver.