Delivery and Installation

1. Free Next Day Delivery Within Nairobi, Eldoret, Mombasa & Kisumu for up to 3 days for upcountry

  • We deliver to nearly all regions within Kenya 7 days a week - Monday to Sunday from 10.00 am to 5.30 pm. 
  • Enjoy Free Next Delivery within Nairobi (for orders above KES 5,000), Eldoret, Mombasa and Kisumu regions outside of these may take up to 3 days.
  • A KES 300 delivery fee will apply for any orders below KES 5,000 in Nairobi.
  • If your delivery has not arrived by 6 pm on the due delivery date, please contact us by email or telephone (0799 720 720). 

2. Free installation and setup in Nairobi, Eldoret, Mombasa & Kisumu

We can deliver and install your new appliance.

We install:

  • TVs
  • Freestanding Dishwashers
  • Washing Machines
  • Cookers
  • Fridges

Please note if you would like this service, we will contact you to confirm the delivery and installation date.

Free Installation doesn't apply to Air Conditioning products and Hoods.

For mounting Non-Hotpoint & Samsung products there is a Kshs. 5,000.00 installation & setup fee.

Pre-installation requirement for:


  • Wall brackets (You can purchase wall brackets from us)

Installation is only done on concrete walls ( not on any other material) - Otherwise, prefabrication is needed before installation.


  • 30 amp volt switcher
  • 30 amp plug and socket
  • Washing machine tap
  • Water pressure between 50-800 Kpa
  • Power point in the installation location


  • 13 amp volt switcher
  • Washing machine tap
  • Water pressure between 50-800 Kpa
  • Powerpoint in the installation location

Side by Side fridges with plumbing

  • Water pressure between 138 Kpa-862 Kpa
  • Water source behind fridge location for plumbing

3. Unpacking your goods in the room of your choice

  • We use two-man delivery teams to ensure that your goods arrive safely in one piece.
  • As part of the high-quality service, our drivers will deliver your new appliance to the room of your choice, unpack it, allow you time to check for any damage before asking you to sign for the goods, and then take all the packaging away with them.
  • All items should be inspected upon delivery and damaged goods should be refused. If you notice damage after goods are delivered you must report this to us IMMEDIATELY.

4. After-sales service

  • At Hotpoint Appliances Ltd we operate a fair and open after-sales service. We firmly believe that setting out our terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here.
  • Over 99% of our orders are handled perfectly – goods are delivered on time and work without fault. However, from time to time, things do go wrong. Parcels can get misrouted by the couriers, traffic can prevent deliveries from arriving on time, manufacturer’s specifications can be inaccurate and items can develop a fault. The real test of an online retailer is not just the availability of good value products, but how well they deal with after-sales problems. At Hotpoint Appliances Ltd we aim to offer a service most other online retailers fail to deliver on Product availability, value, reliable delivery, and a clear and fair after-sales service. For more information go to our Customer Service

5. Damaged/ Missing/ Wrong items

  • Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However, items can get knocked about in transit, and whilst often it is only the packaging that is damaged, the products themselves are occasionally damaged. Items also occasionally get misrouted or lost in transit.
  • If the damage is noticed at the point of delivery the order can be declined and the item returned with the driver.